Woes of a Reliance WiMax user:
Standing advice for people who are thinking off to shift to Reliance WiMax Broadband Connection-“Dont”. WiMax Connection is thought to be handled by experts in telecommunications and this makes out to nothing but pain in the a** for most of the subscribers. An IP address wouldnt be provided for the system with a connection, the IP address would be changing every time you log into your system.(Well, this can be understood, No ISP provideds a Stati IP address unless you pay more). But, wait for more woes.It is a common experience that you will face multiple timeouts due to which you can login to any of the mail acounts or Orkut. Sometimes, you need to wait for 10-20 minutes in order to get an IP and log on.
It is a common notion that Reliance wiMax BroadBand Connection is still under the beta face, but released onto the public to play with their money and emotions. And add to this, the pathetic Customer Care, which would always say that your complaint had been resolved. Many a users have a common opinion. How would your problem be resolved without checking on the Customer’s Feedback? And once the call is resolved, it cannot
be reopened with the same complaint number and the caller would loose the advantage of emphasizing the complaint. So, opening another ticket would mean, starting over again. The Customer care professionals ask you to do basics of checking the IP Address and flushdns, ipconfig and thats it. Your connection is up and running or We will send professionals who would arrive after again reminding them.
Add to this, getting a duplicate bill. A friend of mine expressed his problems in a simple manner. “Using for the past 3 months, 2 Complaints per week, no duplicate bill even after calling 5 times”. Most of the times when the so-called technical people arrive at your doorstep, you begin by helping them out in letting them understand the basics of setting up an internet connection.
Most of the people suggest that Reliance should be awarded “Worst Ever ISP Award”.